As all businesses have the fine print, Ours is a contract of sorts for what you need to expect from us and what we expect from our customers in return. In this document you’ll find not only the expectations and terms but also how to fix common items we see go wrong and care for garments.
Common Care Items
Shirt Variance from Manufacturers
Please be aware all apparel is manufactured with a variance. This variance is listed on the size chart provided by each manufacturer and is traditionally is 1 inch on either side of the stated size given. An example of this is if the width is 29 inches and the length is 30 inches. The garment’s measurements could either be 28, 29, or 30 inches in width by 29, 30, or 31 inches in length due to the variance given by most manufacturers. Please see the specific size chart from the manufacture for the measurements and variances for the style when ordering. If any doubt on the size, ask us or order up. We do not replace if there is an error in size ordered as we go with what is provided to us for the sizes.
Screen Printed Shirts
This apparel type can be laundered the same as the tag on the shirt says. If you lay the shirt out with an already washed shirt that fits and lay it out over the new shirt to see if it is close to the same size. If it is, please launder in cold water only and line dry to maintain size. If placed in the dryer the garment will shrink smaller than desired.
HTV Shirts including printed vinyl
Vinyl shirts need to be laundered in cold water inside out with free and clear detergent or equivalent. Do not use fabric softeners in the washer or dryer cycle. If the shirt size is close to one of your regular sized shirts, please line dry. The dryer will cause a shirt that is borderline small to shrink smaller than desired. See shirt variance from manufacturers for why this happens. If the shirt is accidentally laundered incorrectly and the vinyl lifts or wrinkles due to improper wear or stretching, please cover with parchment paper and run an iron on the spot without steam at a medium heat for 5-10 seconds at a time with firm pressure. Check at each press until the spot holds firm.
Do not use nail polish remover, acetone, mineral spirits, xylene, or other solvents near a shirt decorated with HTV or screen print as this can ruin the design. Always take precautions when handling these materials with your shirts.
Self Installation Items
TOWELS USED WITH DECAL INSTALLATION MUST BE LINT FREE. WE RECOMMEND MICRO FIBER WITH LOW NAPE OR PAPER TOWELS ONLY. THERE ARE NO TERRY CLOTH TOWELS CURRENTLY ON THE MARKET THAT ARE LINT FREE AND ANYTHING WITH A BATH OR BAR TOWEL WILL NOT WORK. THESE WILL VOID OUR WARRANTIES. DO NOT USE WINDEX NOR ANY CLEANING PRODUCT THAT FOAM OR SUDS UP WITHOUT REMOVING IT WITH ISOPROPYL ALCOHOL IN A LATER STEP.
Decals must be applied when the weather is above 55º F for a continuous 24 hour period or the adhesive might not have a chance to fully bond. This is per vinyl manufacture’s specification of their product.
On Vehicle Glass
1. Clean the glass area with isopropyl alcohol and wipe dry with a lint free cloth like micro fiber cloth.
1.b. If there is sap or other surface contaminant remove this with a razor blade and wipe again until removed.
1.c. If there is pitting or a chip/crack in the glass, repair before installing the decal as the adhering will not work as well.
2. Center the decal over the desired area.
3. Burnish the decal and peel the backing from the clear front on a flat surface.
3.a. If decal does not lift smoothly. Use a hard card like a driver’s license or credit card on the backing to push on the backing and rub across the entire surface.
3.b. Peel backing and fold over on side.
4. Press firmly down and rub from one side smoothly to the other with the driver’s license or credit card to smooth air bubbles out of the decal.
5. Once you have reached the side you have folded over, pull the backing out slowly while smoothing it down to the surface.
6. Once you have smoothed the entire decal down and removed all air bubbles, slowly remove the clear carrier sheet from the top side of the decal. Peel it back by folding it back doubling onto itself. It should release smoothly with very little effort.
For installation on vehicle’s paint
1. Clean vehicle’s surface from wax and road debris using dawn or another mild surfactant/degreaser. Do not use a built in wax product or a shine product.
2. Use a clay bar or clay bar 2.0 to remove all surface contaminants to ensure anything that will prevent adhesion is removed. Wet area down and wipe with lint free micro fiber cloth to dry. We only recommend using isopropyl alcohol on clear coat paint to remove sap if a clay bar doesn’t remove it to prevent damaging the clear coat if there’s imperfections. A clay bar is intended to remove imperfections of the paint without damaging it and remove wax build up. We do not want anything sitting between the clear coat surface and the decal preventing a good adhesion. Likewise if anything other than a lint free towel is used to dry the surface once the clay bar and water is done, this will cause problems with the adhesion and void any warranties with the decal manufacturing.
3. Center the decal over the desired area.
4. Burnish the decal and peel the backing from the clear front on a flat surface.
4.a. If decal does not lift smoothly. Use a hard card like a driver’s license or credit card on the backing to push on the backing and rub across the entire surface.
4.b. Peel backing and fold over on side.
5. Press firmly down and rub from one side smoothly to the other with the driver’s license or credit card to smooth air bubbles out of the decal.
6. Once you have reached the side you have folded over, pull the backing out slowly while smoothing it down to the surface.
7. Once you have smoothed the entire decal down and removed all air bubbles, slowly remove the clear carrier sheet from the top side of the decal. Peel it back by folding it back doubling onto itself. It should release smoothly with very little effort.
Warning for glass and paint vehicle installs: Do NOT pressure wash directly onto the decal either at the edges or the main section of a decal. The blast of the water can cause the adhesive to lift which will force the decal to start release along the edges. This will cause the edge of the decal to look like it has an area where it is lifting. Sometimes there might not be any debris picked up in it and sometime there will be after the fact it is highly dependent upon how much pressure the unit does, time it was allowed to dwell on the decal, and how close the pressure washer wand was located to the decal.
1. Determine acrylic’s shape and absolute size unless trimming to size.
2. Use x-acto knife to peel protective covering from the acrylic on one side.
3. Gently peel the decal from it’s sheet and center it to the acrylic.
4. From center out, smooth the decal onto the acrylic blank first with a thumb then using a felt covered squeegee to remove all air bubbles.
5. Repeat with opposite side.
6. Trim if desired.
Vinyl banners can be ordered with grommets or pole slots. They may also be ordered with wind slits. To install on poles, these can have caps placed on them, remove the cap on one side, insert the main pole into the slot and replace cap at the end. If grommets are used, zip ties, twine, rope, bungee cord, etc can be used to secure these to a wide variety of options. Poles should be securely fastened. Please be aware of weather forecasts for the best longevity of the signage. We recommend taking all banners down in any wind excess of 15 miles per hour (mph) unless wind slits have been placed. If the material has wind slits, 25 mph can be sustained. All banners should be temporarily removed if wind gusts are expected or severe weather is expected.
Warranties on all self installation items are void if the installation instructions are not followed. Please see the individual self installation sections for warnings if there are specifics for the product that must be followed or cleaning that must be completed.
Quotes, Estimates, and Proposals
All quotes, estimates, and proposals expire after 7 days and are subject to change upon review of submitted artwork as the complexity of the design has changed from the verbal or sight unseen artwork previously explained to us has been modified. We will make every effort to try to keep the cost comparable or modify the artwork to meet the previous quote if we can, however we will explain the difference if an increase is warranted.
We pass along our savings to our customers and from time to time the discounts change at our supplier and as such our quote prices must reflect that change. Further as inventory availability changes rapidly, final garments do drive the final prices.
Screen Printing Setup Fees and Artwork Fees Explained
Print location information, Ink Choices, and Apparel Choices
Customer Supplied Items for Printing
Copyright and Ownership
Contract Screen Printing and Embroidery
Drop Dead Dates
Order Shipment and Receipt – For Shipped Orders Only
Orders Picked Up / Delivered In Person
Orders delivered in person or picked up will have the opportunity to be counted at the time of pickup or delivery. Same as our shipped orders, these have a rigorous quality control and are not mixed with any other order. They are counted when the order is received, as they are laid out to print, as they are printed, as they come through our dryer, and again as they are packed for pickup/delivery. In total depending on the print locations, a shirt with 1-2 print locations will be counted 5-6 times minimum during the process.
Order Cancellations and Refunds
Indemnification and Privacy
- New Year’s Day – January 2nd
- Martin Luther King Jr. Day January 16th
- Washington’s Birthday / Presidents’ Day – February 20th
- Arbor Day – April 28th
- Memorial Day – May 29th
- Juneteenth – 19th
- Independence Day – July 4th
- Anniversary – August 12th
- Labor Day – September 4th
- Columbus Day / Indigenous Peoples’ Day – October 9th
- Veterans Day – November 10th
- Thanksgiving Day and Friday after – November 23rd-24th
- Christmas Break – December 23rd – January 2nd