Customer Contract

As all businesses have the fine print. Ours is a contract of sorts for what you need to expect from us and what we expect from our customers in return.

Quotes, Estimates, Proposals

Estimates, quotes, proposals, etc. expire 15 business days and are subject to change upon review of submitted artwork. We pass along our savings to our customers and from time to time the discounts change at our supplier and as such our quote price must reflect  that change.

Screen Setup Fees/Artwork Fees

Artwork base fee ($29.00) is for completed artwork that is screen ready and includes the complementary rental of one (1) screen and one (1) ink color. Additional screens are $10.00 per screen. Screen fees are for the rental and preparation of the screen for a particular print job. Payment of the screen fee and artwork base fee does not constitute the purchase of a screen.

Artwork changes will apply if art is deemed not print ready. Please see our artwork requirements to ensure there is not an artwork change fee assessed. Artwork changes start at $20.00 per half hour. Custom artwork and changes to current artwork by one of our artists start at $50.00 per hour with minimum charge in 15 minute increments. Custom art work or changes to current artwork is quoted up front to ensure there are no surprises in the creation process and we ask these customers to please email or call us to start their order.

Print location information, Ink Choices, and Apparel Choices

We offer multiple locations to print on each and every item. Standard sizing for front or back of chest is approximately 13″ x 12″. Left or right chest 3.5″ x 4″. Sleeves and legs 2″ x 12″. Each additional location of the same art is $10.00 each per setup. Additional ink beyond the one (1) included in the initial art fee is $3.00 per 12 pieces per location.

All dark shirts require an under base layer to block the shirt’s dye from bleeding into the ink therefore all dark colored shirts are priced as if there is 1 more color in the artwork. An example is an American flag uses Red, White, and Blue. If the shirt being printed on is a Navy or Black shirt, the artwork will be processed as if it is 4 colors (Under base, Red, White, and Blue). If the same American flag is printed on a Tan shirt, it will only require 3 colors (Red, White, and Blue).

We offer many products beyond what are listed on our website. If you do not see what you want printed, please contact us and we will work with you on a custom quote. Some items beyond 100% cotton require additional preparation and will incur an additional fee per item.

We have many ink colors beyond the basics. We have all standard colors as well as shimmer inks to choose from for your artwork. Do not hesitate to contact us for specifics on our ink colors and what we have available for you.

Supplied Items for Printing

We do occasionally accept items supplied for printing. Please contact us for a custom quote as your pricing will be different. We allow 2% of supplied goods for defects that we do not replace or reimburse for these items. It is rare we have issues but we do need to accept there can be some and as such this policy needs to be considered by you. If we have a problem beyond the 2%, we only reimburse up to $10.00 maximum per item and $100.00 maximum per order. We treat all your goods as our goods and will make every effort to avoid errors or issues with the goods.

Please be aware we do not offer reimbursement for 100% polyester or performance fabrics as we do follow proper printing procedures including but not limited to lower dryer temperature, special poly dye blockers, and under bases to avoid dye migration and bleeding. If this occurs in the garment, the only reason is because of poor quality which is out of our control.

Embroidery

We offer embroidery services! Please contact us with your artwork so we may best quote you on your order.

Color Accuracy

Due to variances in computer monitors and printers, colors in the artwork proof or mock up may not be true to the finished product. This holds true even more so when a design must have colors reduced to comply with our current capabilities. We can currently print 5 separate colors on a dark colored shirt or 6 on a light colored shirt. If your design has more than this amount, it will be reduced down to the capabilities we have which means loss of detail and some color. We will make every effort to match your colors on a given design, however, cannot guarantee this as it is the nature of the work.

If you desire a specific color match, please specify the color by providing either a physical sample or listing a corresponding Pantone Ink Color (PMS color) on your purchase order. Additional color matching fees apply of $15.00 per color.

Copyrights and Ownership

In accordance with Copyright laws, a design is the property of the designer. All drawings, artwork files, color separations, films, screens, proofs, and other visual presentation materials supplied by Self Made Industries shall remain the property of Self Made Industries and may be shown in printed or online portfolios for the length of the lifetime of the artist. Final artwork and concepts may not be given to other artists to alter, reproduce, or post online in any way without the expressed written permission of Self Made Industries. Finished artwork files supplied by the business (customer) retain ownership by the business (customer) rather than a single individual. Reprints can be ordered by anyone at said business (customer) at any time. Trademarked artwork needs to have a written release from the owner for printing.

Deposit and Payment

For new customers, the initial order with us requires full payment up front. Any additional orders will require a 50% deposit to begin printing. Payment in full is expected when the order is complete and before we release the order for shipping. We accept cash, PayPal, and credit cards (American Express, Discover, Master Card, Visa, and most debit cards). If a completed order is not paid for within 10 business days an additional storage charge will apply at $10.00 per 20 items. We do not accept checks.

Contract  Screen Printing and Embroidery

We offer contract printing and embroidery, please email us at info@selfmadeind.com for current pricing.

Minimums

We strive not to require minimums within our shop, however, to provide the best service and manage time wisely, we must limit certain functions to larger orders. For orders with 4 or more colors, we require 24 product minimum per design.

Turnaround Time

We strive to have the product in your hands as soon as possible. If you have a hard date you need the product by, please email us as an additional charge for rush orders does apply if it is within 14 business days. You must approve the art mock ups prior to us printing. This can be accomplished via email or in person. Rush orders may be subject to a upcharge. Please contact us for specifics with your order.

Larger orders may require longer time to produce. Please contact us for exact turn around time on larger orders above 100 pieces.

Drop Dead Dates

We define a drop dead date as the date the order needs completed to have it ready to ship. We will not commit to a drop dead date until we have order confirmation from the client, approved mock up, and deposit/payment. We will make ever effort to complete the order by desired completion date but our scheduling will dictate the actual drop dead date for each job.

We cannot guarantee any place on the schedule without having everything completed above. We will place your order tentatively on the schedule in anticipation of a confirmed order but the slot will only be held for 48 hours before putting a different job into the slot if the steps above are not completed.

Order Shipment and Receipt

We ship orders by the best method to get them to you in the quickest amount of time. The carriers we use include United States Postal Service, UPS, and FedEx. We also have pickup and delivery available in the Omaha metro area.

Orders are shipped in bulk packaging. If individual bagging, packaging, tagging, sorting, labeling, etc are desired, please contact us for a quote of this service.

We encourage you to check the quantity and quality of your order immediately. If there are any issues with the order, we need to know within 48 hours in order to provide an accurate solution. Self Made Industries will not be held responsible for problems with your order past the 48 hour deadline. All sales are final since artwork approval is necessary before a job enters production.

Order Cancellations and Refunds

If you need to cancel your order, refund amounts are determined based on the status of the order’s production. Refunds may be subject to applicable return shipping and/or restocking fee. Due to the nature of our  business, if your order is a customized work then you will be subject to at a minimum 50% non-refundable deposit for work and material if you chose to cancel at anytime prior to picking up your completed order. If you cancel after your order is completed, you will be responsible for any time and materials unable to be recouped. If the refund is due to a quality or workmanship issue, please contact us within 3 business days from pickup/delivery so we may address the complaint promptly.

Sales Tax

We are stationed in Bellevue, NE. Any orders in the state of Nebraska, regardless of delivery, will have 7.0% sales tax added. Orders shipped to outside of Nebraska do not have sales tax added.

Ethical Standards

Self Made Industries reserves the right to refuse service. All artwork is subject to review. It takes a lot to offend us but if it does, we will let you know and give you an opportunity to amend it before refusal.

Indemnification and Privacy

You agree to defend, indemnify and hold harmless Self Made Industries from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of our services. You also certify that you own the rights to or have a license to use the image(s) being imprinted as part of your order.

Self Made Industries is committed to protecting your privacy. We hate spammers and third party cold calls as much as the next person. As such, we will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about a new service or special offers we think you will find of value. If you would rather not receive this information, you may email us at info@selfmadeind.com with “Unsubscribe” in the subject line. Self Made Industries does not sell, trade, or rent your personal information to others.

Shop Holidays

Self Made Industries tries to afford all employees regular time off to balance their work and life. These holidays are not working days for us and are excluded from all turnaround time, drop dead dates, and rush order processing. Be aware some holidays that fall on a weekend date are observed on Friday/Monday.

  • New Year’s Day – January 1st
  • Memorial Day – May 29th
  • Independence Day – July 4th
  • Labor Day – September 4th
  • Veterans Day – November 10th (Observed)
  • Thanksgiving Day and Friday after – November 23th – 24th
  • Christmas Day – December 25th

* Self Made Industries Customer Agreement, Policies, Terms and Conditions are subject to change without notice. By using our service, you agree to follow the terms set forth on this website regardless if you ordered online, by email, text, or phone. *

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